Mercure Koh Samui Beach Resort, Koh Samui

This hotel has a mixed feel. On the positive side, the staff is incredibly helpful and the beach area is delightful. On the downside, the rooms feel outdated and need serious updating, and the dining options didn't live up to expectations. It's not an ideal choice for those with mobility issues either, given the number of stairs.

The hotel is a bit dated and could use some serious updates, which was surprising for a place that markets itself as a 4-star resort. The rooms were spacious but featured some maintenance issues, making sleep difficult at times. The friendly staff and the comfortable pool area did make up for some of the shortcomings, but the food could be better and the bar was often empty due to high prices. Overall, it's a decent place for a quiet getaway, albeit with some caveats.

I had a mixed experience at this resort spa. While the staff were friendly and accommodating, the overall condition of the hotel was disappointing and not reflective of a place with such a high rating. The location was decent, but the dining options left much to be desired. Considering the price, I expected better quality and service throughout my stay.

I had an incredible stay at the hotel! The warm welcome from Peter and his staff made me feel at home right away. I loved having breakfast on the terrace with a beautiful view, and the pool area was fantastic. Although the beach had some rocky areas, it was still a peaceful place to relax. Overall, I couldn't have asked for a better experience, though I wished for a more extensive dining menu.

I had a mixed experience at this hotel, with some highlights and a few disappointments. The location is pleasantly quiet, perfect for relaxing moments, and the staff provided excellent service. However, the quality of the dining could use significant improvement, as well as the condition of the rooms. Overall, it had its moments, but I wouldn't say it was up to the expected standards for a resort.